For Operators

Aito focuses on what really matters: business prioritization, identifying bottlenecks, maxising customer life-time value. Aito collects the ‘siloed’ data from your existing systems and, through its built-in logic, provides extensive analysis directly to your screen. You will have an end-to-end view of your operation like never before and see where the revenues come from. We know the pain from our long experience in the field.

Forget slow and painful data gathering. With Aito you get access to rich set of features from alerts, trend and business analysis to customer experience analysis, enabling following of the profitability of your services. All this information comes in one package, enabling speedy responses. Aito customer experience analytics suite works across the organization helping CMOs, CTOs, business development, product, sales and marketing units to plan and work together.

The easy-to-use and visually intuitive user interface gives you insights on usage, behaviour, devices – on everything that matters. You can take control of your whole business, track customers’ behaviour, usage, experience and business performance.

In addition to helping understand customer behaviour and experience, Aito also enables you to innovate and optimise your service offering and technology choices. To plan for the future – technology roll-outs, business models, application, service, product and device portfolio.

Here’s how Aito’s insights help you make winning decisions across operations:

1. Remove business barriers
Technical or business bottlenecks cause surprisingly high revenue losses. With Aito, you can easily find these from the analysis results and see their impact on your bottom line. As an example, solving mobile data connection issues, identified via Aito, brought one operator annual revenue increase of over 2M Euros within 24 hrs. How many of these are hidden in your network?

2. Improve customer experience and life-time value
Aito’s analysis allows you to understand your customers throughout the different stages of customer relationship. All the way from acquisition through delivery and usage stages as well as the reasons for churn. With Aito’s tool, you can make quick, profitable daily business decisions at each life-cycle stage and optimize customer experience and value.

3. Profiling and segmentation
With Aito, you can easily and quickly identify micro-segments with their own characteristics. Aito’s insights based on behavior (e.g. usage patterns, location, devices), business (e.g. profitability, revenue) and experience (e.g. availability, reliability) help you manage user groups more profitably and plan more effective campaigns, new services and tariffs as well as create up-sell opportunities to increase your sales.